Shipping costs are based on distance and the weight and size of your package. Taxes and/or customs vary based on where you live and are charged at checkout.
If you don’t pick up your package and it’s returned to Black Mermaid, we will refund you the product price only.
We ship using UPS International or DHL.
This service can take 2-3 weeks for delivery. It’s insured and tracking numbers are available. Any duty, tax, or brokerage fees are charged at checkout. Our products ship from Snellville, Georgia, USA.
It’s your responsibility to know the specific import restrictions for your country. If your package is refused or destroyed, Black Mermaid will not be able to refund your order or offer a replacement at no charge.
Certain items can’t ship internationally, such as witch hazel, alcohol, and more. Information on restrictions is included in the checkout process.
We currently ship to Canada, Mexico, Bahamas, Jamaica, Dominican Republic, & Costa Rica. Other countries, please contact us at email@example.com
Shipments to Mexico require special licensing and it’s especially hard to import colorants and botanicals. Please make sure you have the correct business license before you order.
We don't ship to embargoed or targeted sanctioned countries.
For more information or to confirm your international costs, contact us at firstname.lastname@example.org